This seminar and workshop series explores how leaders learn to be leaders. We cover topicality such as communication issues, 360 feedback, inspiring employees to bring out their best, delegation, timelines and deadlines, managing the managers, and having a vision for the future while attending to the present.
Often the only true differentiating aspect that sets one company apart from one or many others is the level of service they consistently provide on a daily basis. This is as true whether a person is serving internal customers or external customers. This workshop series explores what goes into creating a difference-making service organization, how to measure your success, ways to improve, and how to find and inspire those who are delivering Difference-Making Service.
Strategic Vision and Planning must be viewed as a team effort, because any success that results from it will only be accomplished by a team. This series focuses on determining what the key strategic visions are for the organization, what must take place in order for those visions to be realities, and the ensuing responsibilities and timetables for the plan to be achieved.
There is rarely growth or change without conflict. It is human nature to try to maintain a status quo. This seminar explores how managers, supervisors and executive leadership can discover the root of the conflict at hand, how to process that conflict and create respectful discussion, and ultimately, how to create agreement and settlement for the good of the staff and the organization.
Moving any organization forward either locally, regionally, nationally or even internationally requires a focused team effort. This series devotes itself to creating teams that will work well together; understanding the balance that must make up that team, determining what qualities are required and who possesses them, and how to get everyone working together towards a common goal.
Supervisors, managers and executive leadership face a daunting task of having to communicate to many different kinds of people. Poor communication can result in a perceived offensiveness, rudeness, or even a perceived illegal act. This series will examine how people communicate, how different personalities interpret the same message different ways, and how to have a consistent message and "voice" that is well-received and responded to.
Business is growing older. Managers and executive leadership are, in many cases, only a decade or so away from retirement. This series takes a look at identifying those people coming up "through the ranks" who may be the next generation of leadership. We also discuss the platform for learning to be a successful leader, and the training the necessarily must take place in order for a smooth transition to occur.
They say the the only sure thing in business is that it will change. But how do you manage change in the workplace? Often people feel threatened by change or simply don't want to move out of their "comfort zone". This seminar discusses the ways that you can lead people to embrace change, and be an integral part of an organization that leads, rather than follows.